UX Content Strategist | AI-Driven Content Systems

Juan
Rapacioli

I bridge the gap between business goals and user needs, one word at a time. Passionate about the intersection of communication, design, and technology.

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Hi! I'm Juan,
but everyone calls
me Rapa.

UX Content Strategist with expertise in financial services, digital banking, and the strategic use of AI in content workflows.

I combine human-centered writing with AI tools to connect business goals with user needs, delivering clarity, consistency, and closeness across digital channels.

🔎Researching, defining, and validating banking flows.
✍️Crafting voice & tone guidelines and style guides.
✉️Creating emails, banners, and push notifications.
📚Leading workshops on content best practices.
🗣️Storytelling, editing, and inclusive communication.

Tools I work with

FigmaAdobe XDMiroNotionChatGPT / AIClaude CoworkGeminiGoogle StudioAdobe SuiteSlackGoogle Workspace

Skills

✍️UX Content
  • UX Writing
  • Copywriting
  • Conversational Design
  • AI Skills
  • UX Content Strategy
  • Storytelling
  • Design Thinking
📖Research
  • Data Analysis
  • Usability Testing
  • SEO Writing
  • Customer Experience
  • User Interviews & Recruiting
  • Journalistic Research
  • Reporting & Features

My work

Digital House

National University of Tres de Febrero

Work Experience

Content Designer — Galicia Bank (Nonconformist)

Jan 2025 – Mar 2026
  • Content design for B2B financial products across strategic verticals: Energy and Mining, Mass Consumption, and Automotive.
  • Redesign and impact measurement of the new Galicia Office App.
  • Multi-channel content creation: mailings, push notifications, banners, POS, HTML, and end-to-end marketing campaign development.

Campaign Results:

  • Agro Campaign: 1.23% conversion vs 0.25% benchmark (+392%)
  • Business Repositioning Campaign: 2.97% vs 1.30% benchmark (+128%)
  • Business App Campaign: 3.23% vs 3.00% benchmark (+8%)

Content Designer — Macro Bank (Nonconformist)

Apr 2024 – Jan 2025
  • Built and iterated the bank's first Content Design System, standardizing voice and tone across multiple teams.
  • Developed and validated the institutional voice and tone manual.
  • Collaborated with research, product, and business teams to align clear, approachable, and friendly messaging.

UX Writer — Digital House

Jan 2022 – Jan 2023
  • Created the institutional style guide for educational content.
  • Adapted complex texts into clear, commercial messaging.
  • Edited and optimized course materials in technology and design.

Content Writer — Cerem Business School

Jan 2021 – Jan 2022
  • Financial articles and social media content.
  • Validated the company's voice and tone across all communications.
  • Writing, proofreading, and editing financial copy.

Teacher — National University of Tres de Febrero

Jan 2018 – Jan 2024
  • Designed and taught online Study Methodology courses focused on learning strategies and critical thinking.
  • Provided clear, actionable feedback on assignments and practical work.
  • Offered personalized academic guidance and progress tracking.

News Writer — Agencia de Noticias Télam

Dec 2010 – Jun 2018
  • Writing, research, and editing in the Culture section of Argentina's national news agency.

Journalist — Specialized in Music, Design & Technology

Jan 2012 – Present
  • Author of the book “Por qué escuchamos a David Bowie” (Gourmet Musical, 2020).
  • Contributor to Diario Perfil, La Agenda BA, El DiarioAR, Página12, Revista Otra Parte, Eterna Cadencia, and Agencia Télam.

Courses & Certifications

Languages

SpanishNative
EnglishUpper Intermediate (B2)

What people say

It's not often that you have the chance to work with someone with such a unique set of skills. At his core, Juan is a writer who has expanded his expertise from a foundation in storytelling, poetry, and essays to the world of UX. He possesses a rare combination of work ethic, pragmatism, and creativity that would make him an excellent fit for any team looking for someone with autonomy and a problem-solving mindset.

Guido Villaverde

Senior Engineering Manager at Miro

I had a great experience working with Rapa as a UX Writer. Beyond being very well-prepared for the mission of finding the right words to give voice to the digital experiences we create, he's a professional who is genuinely eager to work in interdisciplinary teams. It was a pleasure to cross paths in our careers!

Lara Purita

Studio Director at Minds Colab

I have had the pleasure of working closely with Juan on several projects and I can confidently affirm his exceptional skills as a UX writer. Juan brings a unique combination of creativity and precision to his work, consistently delivering content that not only captivates users but also enhances their overall experience. His attention to detail and ability to understand user needs make him an invaluable asset to any team.

Enrique Laffranconi

Junior Full-Stack Developer

I highly recommend Juan Rapacioli. What stands out most is his extraordinary accountability for every task he undertakes. From the start of any project, he commits fully and takes responsibility for delivering quality results on time. Beyond that, Juan demonstrates a great ability to work in teams, always receptive to ideas and willing to collaborate to reach common goals.

Cecilia Rios Navarro

Product Manager

Juan is a high-standards professional with an eye for detail and a genuine willingness to keep learning and improving. He is adaptable and works well in teams. His specialty is writing and proofreading; when we worked together he developed the brand manual for educational products assertively and received feedback well. I recommend his work and him.

Delfina Tertzakian

E-Learning Consultant

Juan has two very valuable skills: accountability for his work and a curiosity to learn new things. To that we must add a solid background that positions him as one of the best professionals today in SEO writing. I've worked with him on various freelance journalism projects and can vouch for his professionalism.

Esteban Jose Galarza

UX Writer and CUX